Monday, April 30, 2012

EZproxy fix Tues May 1st

On Tuesday 1st May Computing Services will change EZproxy back to the way it used to be.

There will only be one EZproxy server, so you won't be asked to log into EZproxy repeatedly.

Those old familiar links with '.ezproxy.liv.ac.uk' embedded in them will work just fine again.

You can carry on building new links with '.ezproxy.liv.ac.uk' embedded them.

It will be running on is own dedicated piece of hardware again so it should be much faster.

There may be some short-term problems while we switch back to the old set-up. In essence, your PC might take a while before it realises things have changed. If you want to make it recognise the change right away, and you are using a PC then this should do the trick:

Click the Start button in the bottom left corner of the screen
Choose, All Programs, and then Accessories and then Command Prompt
Type in the command: ipconfig /flushdns and then hit return

The PC will respond with: "Successfully flushed the DNS Resolver Cache".

Otherwise you might have to wait anything up to around 24 hours before your PC notices that things have changed back.

We would like to apologise for the mess we made of EZproxy recently. We are proud to join the ranks of such august global brands as Gap and Coca Cola who have tried to introduce a change to improve their product, ended up annoying their customers immensely, and then put things right back the way they were!

1 comment:

Anonymous said...

Tried the fix on advice from the Helpdesk & it works fine now. Thanks very much - very impressed compared to how IT Depts/Helpdesk normally operate, ie badly!