Wednesday, May 18, 2011

Web of Knowledge is not compatible with Internet Explorer 9

Web of Knowledge is not currently compatible with Internet Explorer 9 (which is not the supported browser on the Managed Windows Service).

If you are interested, the issue is to do with the Java applet and IE9 which is causing the results not to load (see: http://www.mydigitallife.info/ie9-java-applet-not-loading-nor-working-blank-fix/).

Thomson Reuters (the providers of Web of Knowledge) have provided the following response and interim solution:

In order to view the results using this version of the browsers, users need to turn on the compatibility mode in the browsers or switch to a different browser that is compatible. For example: Firefox 3.5.

Users can enable the compatibility mode in IE9 as follows:

1. Click on Tools menu
2. Click on Compatibility View Settings 3. Type 'isiknowledge.com' in the textbox and click on Add

The issue has been reported to the WoK development team, however they are unable to give us a timeframe for when the Web of Knowledge platform will be made compatible with IE9.

The operating system and browsers supported by Thomson Reuters for access to WoK v4.10 (and also the new preview version of WoK V5.2 - more details at: http://wok.mimas.ac.uk/support/documentation/WoK5.html#preview) are:

Windows XP or Windows Vista Operating System / Browsers

- Microsoft® Internet Explorer, v7.0 and v8.0
- Mozilla Firefox, v3.5

Macintosh® OS X 10.5 or 10.6 Operating System / Browsers

- Safari, v4.0
- Mozilla Firefox, v3.5

This information can be found in the MIMAS WoK FAQ at: http://wok.mimas.ac.uk/faq/answers.html#Q6.2 and also in the application 'What's new' page at: http://images.isiknowledge.com/WOKRS410B4/help/WOK/whatsnew_wok4.html#system_requirements.

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